Owner Loyalty Manager

Owner Loyalty Manager

We are looking for a Customer Relations Manager with dealership experience. The Customer Relations Manager works with other dealership managers to develop and administer a customer relations program designed to build and retain a loyal customer base. Acts as the dealership's goodwill ambassador.

Requirements:

• Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
• Ensures that new vehicles are properly prepped for delivery.
• Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
• Coordinates customer follow-up programs.
• Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
• Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
• Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
• Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
• Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
• Reviews all post-sale service cases with the service manager once a month.
• Maintains a file of the dealership's customer satisfaction achievements.
• Assists service customers during the morning service rush, when possible.
• Writes articles for customer newsletters.
• Attends sales, service and management meetings.
• Maintains a professional appearance.
• Other tasks as assigned.

The right candidate will enjoy working in a fast paced environment.

We work hard but we have fun! We believe that our people are our greatest asset!

This job focuses on our culture and ways to continuously improve for both our internal and external customers. If you have the automotive expertise and are driven we want to talk to you!

Education and/or Experience

High school diploma or GED; One year of dealership warehouse experience and/or training; Candidates with an equivalent combination of education and experience will also be considered.

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health Insurance
• Dental Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• Discount on Vehicles

About Us  

Welcome to Loving Auto Group’s Employment Opportunities portal! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community.

We offer an excellent benefit package, and a great working environment. If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit".  Thanks for considering us in your employment endeavors!